The table marked “Original material†is made of oak wood, actually made of rubber wood. The difference is one word, and the price is several times different. In the special enforcement inspection of furniture products recently carried out by the Municipal Quality Supervision Bureau, law enforcement officers found that nearly 30% of furniture products had incomplete use instructions and non-standard material markings.
According to China's compulsory national standards for the production and sales of furniture, “Consumer Product Use Instructions Section 6: Furniture†(“Furniture Use Instructionâ€) stipulates that when a consumer purchases furniture, the merchant must provide instructions for the use of individual items. The "Furniture Instruction Manual" not only requires full explanation of the style, specifications, materials used, applicable environment, etc. of the furniture, but also specifies the release amount of the harmful substances such as formaldehyde, lead and other radioactive substances contained in the materials and coatings actually used or the radioactive control index. Instructions. In this inspection process, the quality supervision department found that many sales companies had incomplete use of the instruction manual, non-standard phenomenon, including some well-known furniture brands. Some companies did not provide detailed explanations on the main and auxiliary materials of furniture, origin, formaldehyde emission, and precautions for use in the specification. Some of them used several sets of furniture to share a set of manuals. Some companies could not provide manuals on the spot, and some had sales shops. The salesperson did not even know that every piece of furniture needed to be equipped with instructions for use.
In addition to the problems with the use manual, the quality supervision department also found in the special inspection that the information marked on the sign boards of many furniture products was not standardized, and some individuals even misled the consumers. For example, on the sofa marked with “All-Leatherâ€, technicians found that the local material was not genuine leather. In addition, there are ambiguities in the way some product information is labeled and it is easy to mislead consumers. For example, for a desk marked with “wood veneerâ€, many consumers intuitively think that it is a solid wood table, and the main material of the table except the veneer is actually a wood-based panel.
The quality supervision department stated that the description is like an “identity card†for furniture products. By looking at the instructions, the “background of the family†of the product is clear at a glance. "Furniture Manual" is not only the reference for consumers to buy furniture, but also an important evidence for solving quality disputes. The material of a furniture product marked on the instruction manual is oak. If consumers find that the actual material is rubber wood, the specification can become an important basis for rights protection. The quality supervision department reminds consumers that when purchasing furniture, it is best to look at the instruction manual that comes with the product.
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