The annual "3?15" safeguarding of consumer rights is coming. The theme of this year is "consumption and responsibility", that is, operators, consumers, governments, and related departments must fulfill their due social responsibilities and work together to create a Harmonious market environment. As one of the biggest consumer concerns, the home improvement building materials market has always been an important area for consumer rights protection.
In fact, building materials and other commodities are different. Many types belong to semi-finished products and require secondary processing to achieve results. This aspect is also the most prone to problems. In addition, individual unscrupulous businessmen are playing the law and regulations to wipe the ball, but also make some fake and inferior building materials products into the market. Through case studies of complaints that have been resolved in the Bohai Rim in recent years, it can be found that many home improvement disputes can be avoided as long as consumers make necessary preparations before shopping. Therefore, before the consumers carry out home improvement and purchase of building materials, they must keep their eyes open and do a good job of storing necessary home improvement knowledge. This does not give any unscrupulous traders an opportunity. If you have a dispute, you can also protect your rights in accordance with the law.
Do a good job of keeping knowledge in place
If there is a problem with the purchase of building materials, the road to rights protection is very tortuous. It is better to do homework in advance and avoid many unnecessary disputes.
Rights awareness should be established before purchasing building materials. First of all, before the renovation, we must understand the relevant decoration knowledge from all aspects, have a perceptual knowledge of building materials products, before the decoration can be more than a stroll around the market, than a ratio, do a good job on the problems that may be encountered in decoration . Choosing a decoration company with good reputation, comprehensive technology, and high service integrity is also very important, because the decoration level of construction personnel directly affects the overall effect of home improvement projects.
Secondly, when purchasing building materials, it is not necessarily the most expensive and most appropriate. It is most important for home decoration to be practical and affordable. It is necessary to properly match the building materials according to the overall decoration style of the home, and the materials should not be excessively excessive. The process and materials should be used more. More, the greater the possibility of problems in the future.
Third, building materials goods are semi-finished products. Only through processing can we show the best results. Therefore, the construction process is very important and we must meticulously supervise each construction link. In addition, the day-to-day maintenance and maintenance of the renovation is also very important.
Do not panic to complain about rights
All the above precautions are to prevent problems. With the renovation, it will inevitably lead to new problems in shopping. At this time, it is necessary to pay attention to: When purchasing building materials, we must ask for product bills. When the deposit is paid, the manufacturer’s commitment should be written on the order in writing, such as the color, model, size, price, material and how to install it, what effect to achieve, and the installation fee should not be collected. Only in this way can we avoid Wandering after a problem.
If consumers have a quality problem after purchasing a building material, they can follow the following five steps to safeguard their rights. First, do not panic when problems arise. First, look at the product descriptions. Second, see if the construction is performed according to standard procedures. Then there is the construction technology issue. Second, communicate with the merchants and ask them to conduct consultations on after-sales services. Third, if they encounter Businesses are irresponsible for pushing questions. They can seek assistance from the market after-sales service department. Fourth, if the market after-sales service department fails to coordinate, they can bring the relevant contract and invoices and other materials to the Consumers Association to make a complaint. They can also call 12315. Complaints; Fifth, if satisfactory answers are not obtained through the above procedures, they can hold all the information for labor arbitration, or they can sue in local courts to solve the problem further.
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