When there is a dispute in home decorating projects, consumers often think of complaints. However, in some cases, complaints will not be accepted. For example, the Shanghai Decoration and Decoration Industry Association clearly stipulates that complaints will not be accepted under the following circumstances:
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1. Consumers and home improvement companies in private transactions caused by decoration disputes;
2. Providing no name or address of the claimed party;
3. Provide the text of the home improvement project contract, the unified invoice issued by the construction company and the evidence of infringement of the rights and interests;
4. The price of the home improvement project has been agreed by the parties in the contract, and the party has submitted an objection to the contract price to make a complaint;
5. Over the warranty period agreed in the home improvement project, the respondent no longer bears the liability for breach of contract;
6. The complainant caused problems in the home improvement project because he did not comply with applicable regulations;
7. An agreement has been reached; there is no new situation or new reason;
8. Entrusting another person to complain and not issuing a power of attorney;
9. The quality of the existing disputes can not be tested, identified;
10. Courts, arbitration institutions, relevant administrative agencies or consumer associations have accepted or processed;
11. Does not comply with the laws, regulations, and rules of the relevant home improvement projects.
It can be seen from these regulations that consumers may be unable to successfully file complaints due to negligence or self-protection awareness during the selection of construction teams, signing of renovation contracts and renovations, and it is difficult to maintain their own rights and interests.
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