Everyone hopes that the decoration process will be smooth, and everyone hopes that the beautiful journey will not appear discordant notes. However, during the actual renovation process, many owners will be plagued by some unpleasant factors. Some decoration “pain points†are always hit by inexplicable... Analysis of the complaint cases received by the “12315†Command Center of the Municipal Industry and Commerce Bureau in the first half of this year The existence of many "hard injuries" really makes the original pleasant experience of the decoration experience very beautiful.
"Laboring materials" threshold
It is very common for merchants to be responsible for “labor materials†when selling wooden flooring, but the so-called “labor materials†are very difficult to fulfill. Mr. Liu ordered a batch of flooring from a well-known floor brand sales store, and delivered a deposit of 5,000 yuan. The original merchant promised to give the “labor and materials†service. However, the merchants later proposed that because Mr. Liu did not buy the skirting products at the store, the store was not responsible for the paving of the floor. Mr. Liu is unacceptable to the business of this kind of business, and asks for a return.
In fact, this situation is a phenomenon of forcibly tying the supporting products on the grounds of responsible installation. In some of the merchants complained, in addition to the floor sellers, individual wooden door brands are also involved in this problem, requiring customers to purchase matching locks and other hardware, otherwise the wooden door installation service will not be provided. For this kind of situation of the merchant, the consumer should make a detailed inquiry in advance, confirm to the merchant what the premise of “package installation†is, and then confirm whether the transaction is cost-effective according to this premise, because some shops have more affordable floor and wooden doors. However, the pedestal of the baseboard and hardware is very high.
"People go to the building" is difficult to defend
In June, some consumers spent 7900 yuan to buy a set of furniture from an old brand home store in our city. After the furniture arrived, the consumers found that the product had quality defects. However, the merchant who sold the problem product at this time has already withdrawn from the original home store. Under the current chilly situation in the home industry, the phenomenon of “people going to the building†in the market is not uncommon. This includes the situation where merchants directly withdraw from the home industry; it also includes merchants to integrate resources, upgrade and locate themselves, and act as agents. The brand adjusted the situation of the original store; it also included the decoration company that entered the home market with the mentality of “testing the waterâ€. When the situation was not good, it closed the door.
The most direct impact of the merchant's withdrawal is the after-sales problem of the previously sold products. Many consumers do not know how to defend their rights after they have failed to find the merchants who originally sold the goods. In fact, for such cases, there are clear provisions in the relevant service standard standards in China. After the merchants withdraw from the store, the quality of the products in which they are located should be subject to the obligation of “advance paymentâ€. What everyone needs to pay attention to is that this is a duty of the store, not an extra service.
Delaying the construction period is really annoying
In the seven complaint cases received by the “12315†command center in the first half of the year about the home improvement company, the main problems involved were the unsatisfactory effect of the decoration and the delay of the construction period. Among them, 4 cases involved delaying the construction period. problem. One of the main reasons for this is that at present, the home improvement company and the construction workers in our city generally adopt a loosely integrated model. The home improvement company often starts to contact the workers after taking the order, so it is difficult for the workers to get in place in time, so the agreed completion date of the decoration. It will be delayed.
In addition to the serious delays in the construction period of the decoration company, there are also consumers who report that some wooden doors, furniture and other merchants also have a long delivery period. It can be said that “delayed construction period†has become a “dysentery†in the home market. Frequently troubled innocent owners. Residents who want to be plagued by such problems should also start by signing a sales contract, stipulate a clear “date of completion†or “delivery date†in the contract, and write clearly the liability for breach of contract. In the event of a “delayed construction periodâ€, the consumer may require the merchant to pay liquidated damages in accordance with the contract.
The quality problem is "hard"
Quality problems have always been the “hardest hit†for consumer controversy in the home building materials market. In the case of consumer complaints, no matter whether it is about building materials or furniture manufacturers, more than half of the cases involve product quality problems. Problems such as cracking of the floor, cracks or scratches on the surface of the tile, falling paint on the furniture, and poor finish of the bathroom products are endless. In consumer complaints, most consumers want to return the problem product, and the merchant either ignores the customer's claim or fixes the problem product. Quality problems exist in the market of any industry. The home building materials market is no exception. The disputes caused by relevant departments for product quality problems are generally handled in accordance with the "three guarantees" regulations. In order to avoid unnecessary disputes, consumers should be familiar with the "three guarantees" regulations.
Editor in charge: Zhu Ling
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