Warranty is only two years, compensation is not painful, itchy, wallpaper, pungent, defective products are imported

In the current home furnishing industry, too many mysteries are hidden, making consumers "unpreventable." The investigation found that since last year, disputes about the home furnishing industry have emerged in an endless stream. Little-known tricks have also surfaced. Unsophisticated and unreasonable techniques are inseparable from "unspoken rules". Before the balance of "Germany", I always wanted to favor the "profit" side. Home decoration is a happy thing, but the cunning merchants have to harm the consumers' hard-earned money, intercept the intermediate benefits by various means, the goods are sub-optimal, and the quality of the brand is not guaranteed, which causes great losses to consumers. The merchandise bought back was both paid and frustrated. It was really painful.

The quality is only guaranteed for two years and the compensation is painless and itchy

The contract signed by the buyer and the seller must include furniture materials , warranty period, delivery date, compensation conditions and so on. In many contract clauses, there are many vague concepts of missing items, which are intended to be "free of compensation" and "less compensation" for losses. According to the "Contract Law", "Consumer Rights Protection Law" and "Contract Violation Supervision and Handling Measures", the seller deliberately "exempts his own liability and aggravates the buyer's liability", which is "covering up illegal purposes in a legal form" and the contract is completely invalid.

Example 1: The difference between the tube warranty and the engineering warranty is 25 times

On May 17, 2009, Mr. Ma purchased a set of floor heating equipment for 5680 yuan in a specialty store, which was later constructed by store workers. When signing the contract, both parties agreed that "the service life of pipes and fittings is fifty years, and the installation quality warranty period is two years." Used on November 16 of the same year. On January 25, 2013, the water divider of this floor heating device suddenly leaked, causing water seepage in the home and the neighbor's downstairs. The boss refused to compensate for the loss on the ground that the warranty period had passed.

The reporter interviewed an authoritative person and said that whether floor heating is included in the management standard of concealed projects is still controversial. However, "Housing Construction Engineering Quality Warranty Measures" stipulates that the "minimum warranty period" of the heating system is two heating periods, and the concepts of "warranty period" and "warranty period" are completely different. The corresponding engineering contracts refer to this method. If the home improvement company purchases materials for installation, the warranty period is about two to five years. The public interviewed said that the quality of the pipe can be guaranteed for 50 years, but the project is only guaranteed for two years. The difference between the two is 25 times. The five-year upper limit is not used, but the two-year lower limit is used. Could it make sense?

Industry insiders said that underfloor heating is a special heating system. "Three-point materials, seven-point pavement" can be used for a long time. In the construction of the contract, the buyer's interests should be considered. According to the technicians of the Tobacco Office of the floor heating equipment manufacturer, according to the regulations, after the installation of such equipment, the warranty period should be five years.

Example 2: Delay in delivery time, less compensation for liquidated damages

On June 23, 2012, Mr. Liu customized three sets of wooden doors in a specialty store in the urban area to renovate the new house. The two parties agreed that the seller will arrive within 35 days and the installation will be completed. If the seller delays the delivery, the "three thousandths of the daily advance payment" will be used as compensation. After signing the contract, Mr. Liu paid a deposit of 1,000 yuan. However, the store only informed Mr. Liu that the wooden door could not be delivered on time, which required a delay of 25 days. Because Mr. Liu's family planned to hold a wedding for his son in a new house on August 16, the new house could not be lived, only rented. To this end, Mr. Liu asked the merchant to compensate the rent of 800 yuan. The merchant agreed to compensate, but according to the contract only compensated 75 yuan (prepayment 1000 yuan Ã— 3 â€° Ã— delayed 25 days = 75 yuan), up to 300 yuan. Industrial and commercial personnel remind the public that when ordering floor heating equipment, wooden doors, cabinets and other products, they should understand the quality assurance rules and manufacturer reputation in advance, read the contract terms carefully, communicate with each other, and confirm and then sign and pay.

Eat small rebates from manufacturers to make big brands

The buyer wants to save money, the seller wants to make money. If the buyer only pays attention to the gains and losses of the price, it will often dilute or ignore the quality of the product, and it is inevitable that the seller will be "calculated into the bones". Because when the seller's price makes a profit, the quality may decline accordingly. Investigations show that such disputes are mainly in cabinets and wallpapers, and sellers are accustomed to working on materials, brands, and places of origin.

Example 1: Secretly lower the level and charge it second

Mr. Gu asked a decoration company to order a set of " brand " cabinets with a total value of 7504 yuan. After the cabinets are installed, the pungent smell in the kitchen has not diminished. Mr. Gu invited technicians from the Institute of Indoor Local Environmental Science of Yantai University to test at home. The test results showed that the air formaldehyde and benzene series in the cabinet cabinet were significantly exceeded. Mr. Gu demanded compensation from the store, but the person in charge avoided it. Regarding why the "brand" cabinet has such a strong smell, the person in charge told the truth to the law enforcement personnel. It turned out that Mr. Gu stated at the beginning that it was a good product, but the manager of the decoration company bought low-priced cabinets for it. ".

Playing the game of the manufacturer's origin, mixed with the brand, similar to the trick of downgrading, some stores specialize in the origin, brand and quality, secretly playing the idea of â€‹â€‹price difference, and make more profits from it. Because the door price is two or three times more expensive than the material of the cabinet body, some stores enter the cabinet body and countertop products from large foreign manufacturers, and enter the cabinet door from small manufacturers in the urban area, then conceal the truth and blend together to Brand "shot.

Example 2: "Three no products" is said to be imported

In August 2012, Ms. Xi bought a batch of "American brand" wallpapers for a new house at a home shopping mall for 91,000 yuan. However, when the wallpaper was halfway past, Ms. Xi felt that the smell in the room became more and more pungent. To this end, Ms. Xi wondered, why the smell of imported wallpaper is so big?

After investigation, the industrial and commercial personnel found that there was no Chinese logo or production date on the wallpaper packaging. After inspection by industrial and commercial personnel, this batch of products is "three no products". Business people say that some sellers buy inferior wallpapers from low prices online, and then pretend to be imported goods. If they sell at a price several times higher than the purchase price, a roll of paper can earn hundreds of yuan more.

Industry and commerce personnel told reporters that such disputes are mainly in cabinets and wallpaper, and sellers are used to working on materials, brands, and places of origin. To this end, the public is reminded that when looking at samples and signing contracts, they cannot blindly pursue price concessions, foreign brands, and comprehensive consideration should be given to factors such as samples, materials, processes, and places of origin.

Hidden mystery samples are often "face-changed" when delivered

Buyers customize according to the store samples, they will think that the products should be the same as the samples, so most consumers neglect the entire inspection process, but often the problem lies in the delivery link. The hidden mystery of the purchased goods, when the old samples, the backlog of inventory, the remaining gifts have little effect, and the funds are occupied, the seller starts processing, and will set up a special area in the exhibition hall to display advertisements and reduce the selling price. However, some sellers are ingenious and still make good copies, and earn more from it.

Example 1: Samples instead of genuine products

At the beginning of March 2012, Ms. Wu paid a deposit of 200 yuan at a specialty store booth at a group buying meeting and ordered a brand of range hood and a gas stove, each worth 4,400 yuan. When the store clerk issued the "order" triple, the third copy was handed over to Ms. Wu, which only wrote the product model and deposit amount. A few days later, the merchant thought that Ms. Wu might have lost the list, and the word "sample machine" was secretly added to the original single header. Ms. Wu said that I did nâ€™t know that the product I sent was a sample machine, which was said later by the workers during installation. So, Ms. Wu found a business, but the other party said that the price was so low that she could only buy samples.

Industry and commerce officials claimed that such behavior seriously violated the legitimate rights and interests of consumers. To this end, consumers are reminded that they should hold an "order" when inspecting the goods, first verify the "consignment list" and the number of products, and then check the packaging logo, style, specifications, color and other items, after confirmation, then sign and accept.

Example 2: When the deposit is refunded, the account is not recognized

In June last year, Mr. Ma, a citizen, ordered a brand floor of nearly ten thousand yuan in a floor store in the urban area. After optimistic about the floor, Mr. Ma signed an order contract on the spot and paid a deposit of 1,000 yuan. At that time, the sales staff of the specialty store promised that within 7 days after ordering, no matter what the reason, Mr. Ma could return the goods and all the deposits would be refunded. On the sixth day after the order, Mr. Ma requested a refund due to the other party's unwillingness to give a free sample, and requested a refund of 1,000 yuan in deposit. But at this time, the merchant said that the deposit cannot be refunded, and everything can only be executed according to the contract.

In response to Mr. Ma's experience, the staff of Zhifu Industry and Commerce said that many merchants have now promised that they can refund in full, but in fact, not many can really refund. Many merchants scorn consumers with many reasons such as "money has been paid to the manufacturer and not agreed on the contract", and refuse to fulfill the promise. To this end, the staff of Zhifu Industry and Commerce also reminded consumers that any verbal agreement must be written into the contract to avoid small profits and big losses.

Reporter investigation

According to the seller's "refund policy", the full refund can be made under the conditions of "within seven days" or "two days after seven days"; half of the refund can be made under the condition that "the designer has come to measure the size". Either way, it is difficult to retreat. "All retreat within seven days, not one point at that time" is a typical category. A floor store promises: within seven days of ordering the product, no matter what the reason is, you can return it. After the buyer paid a thousand yuan "down payment", the same shop was stalemate because of whether or not to give a model. He was fooled and worried about being fooled. On the sixth day, he returned the order and the clerk turned his face and did not recognize the person. Some promised to "retreat after two days after seven days." When the buyer withdrew the order on the last day, the shop clerk blamed it on the first day of signing the order. In addition to the "refundable deposit" type, there are also disputes that the seller does not talk about when he sells, and changes afterwards. For example, after customizing cabinets, the unit quotation items and the number of purchases suddenly increase after measuring the size; the â€œdepositâ€ paid before the year and â€œautomatically voidâ€ after the year.

It is worth noting that many of the actual deposits received were significantly or significantly exceeded the limit. When the buyer's consumption risk was increased, the seller was at ease. This situation is close to 30% in deposit disputes. Some specialty stores hold the buyer's tricks in two categories. From the perspective of the continuity of "effectiveness" in their sales, the former is exposed before payment and the latter is exposed after delivery. The pre-payment method: "deposit" can be refunded. In order to make a living business, many shops have launched "full retreat" and "half refund" deposit promotion techniques. When the buyer asked to retreat as promised, the clerk "picked bones inside the egg" with the "three-inch tongue". If exposed by the buyer, the clerk will "tear his face" and then "duel". The method of delivery after delivery is "Technology Paving Method". When the seller sells after-sales service, the "new technology" is used to deceive people. In order to get the business, they will use various tricks, participate in promotional activities, and pay a deposit to the store. "Refundable" commitments should be listened to and read, combined with the actual situation, and repeated consideration. Any verbal agreement must be written into the contract to avoid disputes.

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