Is it difficult to customize furniture returns? Consumer Association: must sign a special contract

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Before the Spring Festival, Ms. Pan of Yizheng customized a wardrobe in the furniture market. When she was sent home, she found that there was a color difference with the samples and asked the seller to return the goods, but she was ignored.

Miss Pan said that after she was sent home, she found that there was a color difference between the wardrobe and the sample. It was a bit "yellow and white" and it looked very uncomfortable. Find the business, but the business said that it is not good to return, "If there is no quality problem, the customized product can not be returned." Merchants said that there is a slight difference in color.

In a purchase contract provided by Ms. Pan, the reporter noticed that it clearly stated “returning if it was not satisfied”, but in the supplementary explanation, it specifically stated: “Except for fixed/reformed products”. Why is custom furniture exceptional? "Customized furniture is not a standardized product, and returns cannot be sold," the furniture dealer said.

In this regard, Consumers Association believes that if there is a quality problem in the customized product, and the responsibility is in the business, the merchant must bear the responsibility for replacement and return. However, due to the current lack of industry standards for such products, consumers must sign a special written contract with the merchant when purchasing custom furniture, and specify the size, material, color, price, etc. of the furniture; The pen end is settled after the installation is completed and there are no quality problems.

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